MIM Ezine - January 19, 2007
IN THIS ISSUE--
-- Login Leadership:
Conflict,
by Tom Hanover.
--
The Reconstruction of A Youth Worker-
"Are You My Spac-ing?,"
by R. Scott Miller.
--
Book Review:
"The Monday Morning Church: Out of the
Sanctuary and into the Streets,"
by Jerry Cook,
reviewed by Teena Stewart.
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Leadership: Conflict
Tom Hanover
hanover@dbmim.net
“The Conference
has abandoned us. I don’t know why we send them any money. They don’t care
about us.”
I swallowed
hard. Stalling, I cleared my throat. “I’m sorry you feel that way. I
apologize if I have failed you.”
It was an awkward
moment. I felt really embarrassed.
The other person
looked perplexed. “Oh, I don’t mean you. I mean the … conference!”
I felt less
guilty and more perplexed. After all, I represent the conference. What did she
mean?
In order to
navigate the white water rapids of conflict, people need to understand the
sources of conflict. Correctly identifying the sources of conflict can
determine the most helpful and effective responses.
White water
rapids are a useful image for navigating conflict. River rapids change every
day with the level of the water and subtle shifting of rocks and sand.
Experienced rafters know the signs and clues to watch. They reveal the safe
zones as well as the danger points.
Similarly, when
navigating through the rapids of conflict, the ministry leader can learn to
search for true sources of the conflict. Clarity about the source of conflict
will help signal safe zones and danger points.
Experts organize
potential sources of conflict into three areas: individual factors,
interactional issues, and organizational conditions.
Individual Factors
Individual
factors are grouped into four sets: background factors, style factors,
perceptions, and feelings. Differences in background can lead to conflict. For
example, people from different cultural backgrounds may misinterpret each
other’s responses. In some cultures the older person always speaks first.
Others wait quietly for their turn. In some generations people never speak of
intimate feelings. Among some people looking another person in the eye is
daring and forward. Among others, looking away means you are hiding something.
Educational
differences contribute to conflict. Some people are suspicious of education and
make assumptions about other people’s values based on their education. There
are background differences in values and in experience. I passed a truck on the
highway whose bumper sticker read, “Back Off, City Boy.” The assumption is that
only people who live in urban areas tailgate close enough to read the bumper
sticker. It reveals a difference in background and experience.
Style Factors
How has God wired
you? I am a thinker and a planner. While I have intense feelings, I rarely
trust them. Sometimes, people fear that I don’t trust their feelings either.
Or they sense I think their feelings are irrelevant. I have had to learn how to
use “feeling” language to communicate more clearly with “feeling” people.
Some people are
agenda oriented while others are focused on relationships. Some enjoy assertive
and aggressive play in conversational negotiations while others prefer a more
relaxed, passive pace.
I have a friend
who never finishes a conversation. It is a little like a nudist in the woods
swatting mosquitoes. One is always on the move. It used to frustrate me until
I learned to participate in his style.
What is your
preferred style in conflict? Do you withdraw or engage? Do you respond
immediately or step back and reflect? Knowing your own factors will give
tremendous insight to your own behavior.
Perceptions
The conversation
at the beginning of this column shows how our perceptions were different. I
perceived I represented the conference and, was therefore the target of her
frustration. She assumed someone else personified the conference. Clarifying
this difference opened the door to working together on her issues.
Are everyone’s
perceptions accurate? Are those perceptions similar or congruent?
Feelings
In my line of
thinking feelings are a nuisance, but I’ve learned they are powerful shapers of
behavior. So, we have to pay attention to them.
Some people can
hear, understand, and reflect back the logic and reasoning of any particular
decision; and still oppose it. Why? They resist because their feelings reveal
conflict with values, perceptions, or purposes.
What are the
feelings of the participants? How do they shape and form the behavior of the
group?
Interactional
Issues
Every preacher
preaches three sermons: 1. the sermon that was intended, 2. the sermon that
actually came out, and 3. the sermon the people heard. Rarely are all three the
same. Every form of communication has to overcome incredible potential for
error and misunderstanding.
From the sender’s
point of view, is the information sufficient, clear, accurate, and complete? If
not, the hearer may have to make assumptions about the intent of the
communication. Those assumptions may be inaccurate or misunderstood.
The way to
clarify information is to ask questions, paraphrase, and check perceptions. A
number of listening techniques are useful here.
Some issues
relate to the media for communication. There are three forms of media – words,
tone of voice, and body language. We receive 58% of our communication through
body language. We receive 35% through tone of voice and only 7% through the
actual words. Hence, when we send an email, we operate at only 7% efficiency.
That is why emoticons and short cut punctuation like
J have become popular. Without the non-verbal’s a leader risks much
misinterpretation.
When I walk into
a conflicted church meeting, I intentionally do a couple of things. I enter the
room with enthusiasm and warmth. I greet everyone and thank them for coming. I
engage in some banter wherever I find someone open to it. And I take a seat at
the head of the table.
I have not said
anything about the topic of conflict. But I have indicated much with my
behavior. I am willing to engage with the people with respect and grace. I am
not intimidated by the conflict. And I am in charge.
That may not be
appropriate for every role in ministry leadership, but an awareness of how we
communicate beyond our words can help the leader offer direction and guidance to
the group.
Some conflicts
are receiver-based. Does the receiver of the communication speak the same
language? Are there differences in understanding? This is obvious when one is
speaking to a different culture through an interpreter. On the other hand,
there are many differences of culture where we think we are speaking the same
language. Do you know what they are with your team?
Organizational Conditions
Organizational
conditions refer to resources, structure, goals, roles, and norms. What are the
priorities of the group? What resources will be divided with whom and why? Who
is in charge? Who answers to whom? What is my role in the group and what is
yours?
When the
treasurer speaks about the limited availability of funds for a specific mission,
it matters little that I may out rank the treasurer in the organizational flow
chart. If there is no money, there is no money. That is the role and
responsibility of the treasurer.
If, however, the
treasurer is commenting on an impending decision regarding vision and policy;
the insight may be regarded differently. Vision and policy is not solely the
responsibility of the treasurer. Others have a role here as well.
Does the leader
like a lot of give and take before making a decision? Does the leader prefer
the group come to consensus before finalizing a decision? Who will interpret
the decision outside the group? Differences in assumptions about these
questions will lead to conflict.
While navigating
these questions and concerns will not solve the conflict for the leader, it will
help the leader diagnose a healthy and helpful response. Of course, real life
is not so simple. Many conflicts may have more than one source. Still, the
leader can strategically simplify responses to bring clarity and understanding
to the group.
Next month:
evaluating the intensity of conflict.
Tom Hanover has served in a
variety of pastoral leadership roles for over 30 years, the last four as a
District Superintendent supervising the ministries of more than 100 pastors and
churches in southwest Ohio. He has a BA (cum laude) from Taylor University, and MDiv and DMin degrees from United Theological
Seminary in Dayton.
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The Reconstruction of A Youth Worker
Are You My Spac-ing?
By R. Scott Miller
E-mail is the
“in” way to communicate. Or is it? If you are talking to a teenager, you will
find out that e-mail is definitely not the way to talk to your friends. One of
the primary communication tools today is My Space.
My Space is a web
space driven networking tool. It allows a person to link to their group of
friends for easy communication. They can send private messages, public
messages, comment on pictures, listen to each other’s favorite songs, view
friends’ favorite video clips, or blog.
I am not an
expert about My Space, but what I would like to do this month is to give you
some ways to make use of this medium. Then, you can begin to grasp this new
piece of youth culture.
First, I know
that My Space has lots of baggage. Much of the advertising that My Space
published is anything but Christian. (But that is how most advertising is on
the Internet anyway.)
Unfortunately, it
is also a way that stalkers have found teenagers. Teenagers on My Space reveal
a bit too much about themselves at times when blogging or filling out
questionnaires.
Let’s just
scratch the surface of how to make use of it. If you do not already have a My
Space presence, I suggest that you do so. The best way for a youth minister to
do this is to open a My Space for your youth group. Once you have done this,
let your youth know. Encourage them to not only link to it, but to add their
top 10 friends. In doing this, their friends have an easier time finding your
page.
Next, make sure
you set your page to private. The reason for this is you do not want to
contribute to the abuse of My Space. You only want people you approve to see
your page, activities, pictures, and friends that are linked to your page.
Make use of the
bulletins. A bulletin is an announcement you can send to all your “friends”
linked to your page. It is similar to bulk e-mail. Everyone that is linked to
your page will see the bulletin when it goes out. This is a great way to send
out your weekly info and announcements. It is also a great way to be in contact
with your kids about a last minute event or piece of info.
The video links
on the page are a fun tool as well. If you do a video of your retreat or find
something fun on You Tube, you can set up a link. When your page is viewed, the
viewer can also watch the video.
The blog is also
a potentially useful item. This is a great place to write in more detail about
what is going on. It is also a great place to do a diary about retreats or
trips as well. I use it to put my long term or monthly calendar up on the page
so my students can easily find it.
Whether we like
it or not, My Space is being used by our students. We are short sighted if we
fail to use it too.
These are only a
few starting tips on setting up your page. You could easily invest lots of time
in this to make it very cool. You can also work with one or two of your kids to
help you set it up. My Space is a great way to stay current with your kids.
Blessings!
Scott
Feel free to contact
Scott to either agree, disagree or just pick his brain about youth ministry you
can contact him at:
rscottmiller1@aol.com Scott would love to hear from you!
R. Scott
Miller is the Director of Christian Education and Youth at Milford First United
Methodist Church in the suburbs of Cincinnati, OH. In his 16 years of youth
ministry, Scott has written and developed much of the youth programming used in
his churches. Scott has a B.A. in Radio/TV and Journalism from Morehead State
University and an M.A. from Asbury Theological Seminary. Scott is the author of
7 Things
Christians Don't Do and What To Do Instead
by Abingdon Press.
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Book
Review – The Monday
Morning
Church: Out
of the Sanctuary and Into the Streets
By Jerry Cook, Howard,
2006, ISBN # 9781582294896, 231 pages
Reviewed by Teena M.
Stewart
Reaching the
world for Christ should not focus on fancy techniques or persuasive
evangelization. The knowledge of how to bring life transformation to the
unchurched starts with our own clear understanding of basic Christian
principles. Once we have this foundational grasp, we can better reflect those
principles as we spread Christ’s light in the everyday working world. Neither
the church, as most of us think of it, nor evangelism is at the core, but rather
the person of Jesus Christ. If we do not accurately grasp how he has
transformed us through grace and reflect Him by our actions and responses to
those around us, then anything else we say or do to “evangelize” will be
ineffective.
As Cook puts it,
“Any effort to present Jesus as Savior must focus on the church on Monday rather
than the church on Sunday. No matter how big the church on Sunday becomes, it
will never penetrate the culture with Jesus.” Cook goes on to state that only
the Christian community participates in the church on Sunday. If noticed at
all, it is by an unbelieving community remaining on the sidelines.
We are called to
exhibit “incarnational” Christianity, but in order to really have an impact on
others we must first redefine several key beliefs. First is how we see
ministry, which encompasses both content and location, and is not confined to a
church building. In addition we must rethink how we perceive the church: its
function and its identity. It is not a church building, but rather the body of
Christ in our world. We are part of that body. We are crucial to its function
and effectiveness.
It’s also
important for believers to consider why being a part of the church community is
important as well as rethinking why they work. If we can view ourselves as
having specific gifts and a divine assignment having been strategically placed
where we are, even in the work place, we gain a significantly new perspective.
Finally, Cook
motivates us to reconsider the distinctions we make between our profession (the
way we earn a living) and our vocation (our destiny).
The
Monday Morning
Church focuses on helping us understand who we are in Christ helping us build
confidence while grasping this new identity Christ has given us. Next, Cook
shows us what we have to offer others because of our unique gifts and skills.
Finally, he shows us how to live an exemplary life that includes action (not
just talk) that will draw others to Christ.
If you are
looking for a book with techniques and gimmicks on how to reach a lost world for
Christ, this is not the book. However, this book will help the reader gain
deeper understanding of God’s amazing grace, how God works in us to create a new
creation, and how each of us have something unique and life changing to give
back to the world. By the time you finish reading this book, you will
comprehend what it means to reveal the “incarnational” Christ in your own
everyday existence. It will teach you to teach others about the significance
and impact of the Monday Morning Church.
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